FAQ


Don’t see your question answered here? Contact me!

Can you do a custom face of my husband/my kid/my dog?

Maybe, but probably not. Given the limited symbol set, it is difficult to achieve exact likenesses. I am happy to customize current designs (adding small details or swapping features with another design). If you have an idea you’d like to discuss, please contact me.

How long will it take for my order to arrive?

Orders placed before 7 p.m. Central Time generally ship out the next business day via USPS.

I send most of my US orders First Class mail. This usually takes up to 5 business days depending on where you live. Larger, heavier orders are shipped Priority Mail which takes up to 3 business days. West Coast orders may take an extra day. If you have a special need for faster shipping, please contact me, and I’ll see what I can do.

I need this for my brother’s birthday on Saturday. Is that possible?

I suggest ordering early for events and holidays. Shipping times are not guaranteed. I do my best to get your prints and cards out the door ASAP, but then we are in the hands of the USPS. Despite their reputation, I have found they are usually very reliable. Even so, sometimes packages get delayed a bit, and there’s not much I can do about that. If it’s been more than 2 weeks since you placed your US order, please contact me.

Are these your original designs?
Can I use them on a t-shirt/recital program/tote bag?

Yes, all the artwork you see on this website was designed by me, Erin Heaton. My designs may look simple, but I promise you, they were not simple to create.

Sorry, I cannot give permission for you to make your own goods with my designs or make copies, even for non-profit organizations or schools.

My artwork is registered with the US Copyright Office and use without permission is strictly prohibited. If you care about the future of my work and want me to keep making more of it, I ask that you please respect this!

If you are a company interested in licensing my work, please contact me and we can chat about it!

Can you send me the digital files of your artwork so I can print them myself?

Sorry, but no. For many reasons, including pre-existing licensing agreements, this is something I cannot do.

I own a retail shop and think your products would be a good fit. Do you sell wholesale?

Yes! Please contact me for a wholesale linesheet.

Aren’t you also on Etsy?

Yes, I am! If you feel more comfortable placing your order via Etsy, please do! Be assured prices are the same on both sites.

Do you charge sales tax?

Purchases by Missouri state residents are subject to 8.613% sales tax. This will be added automatically at checkout.